What is the TFACTS Knowledge Base?
The TFACTS Knowledge Base is a web based application (leased by DCS from Omnistar Interactive, LLC) that provides a supplement to the knowledge already provided to support staff and users in the early stages of TFACTS implementation. It is a separate application from TFACTS, but will be available from TFACTS via a hyperlink in Online Help. You can also save the link directly to your Favorites.
How do I get to the TFACTS Knowledge Base?
Just click on the link, below!
Is this the only place to find information about TFACTS?
No, but it will be a central location for TFACTS Knowledge-related information. It is consolidating a lot of information either established in, or derived from, the following:
· The TFACTS News! Website (FAQ’s, Discussion Guides)
· Formal classroom training
· Web Based Training
· On Line Help
· Users Guide
· Quick Reference Guide
· Use of the Practice database
The TFACTS Knowledge Base will be updated continuously as we learn more about the TFACTS application and its use.
How is the TFACTS Knowledge Base organized?
TFACTS Knowledge Base articles and FAQ’s are arranged in a folder tree system, similar to Windows Explorer. There are three (3) main folders, described below:
TFACTS: Most articles related to user support of TFACTS will be placed in the main category of TFACTS, and further broken down into one of several sub-categories (Help Desk, Training Parking Lot questions, General Info, etc.)
Flow Chart: This category contains TFACTS-related flow charts that include a step-by-step process.
Policy and Practice: This category contains articles on policy/practice questions related to the TFACTS functional areas.
A detailed description of all categories currently available in the TFACTS Knowledge Base can be found in the expanded description document—just click on the link, below:
How do I find information in the TFACTS Knowledge Base, and can I provide feedback?
To view FAQs and knowledge articles contained in this tool, click the category that best describes the article you are looking for. Users may search for a specific article by use of a keyword search. To use the key word search, enter the key word in the Search Articles area and click Search. Users can use the categories and sub-categories to limit your search for related articles.
Once the article is retrieved, you may view, print and email selected FAQs and knowledge articles.
After reviewing an article/FAQ, please provide information describing the value of each article you viewed. This will allow us to keep the contents current and meaningful.
Users may also enter comments on the articles they have reviewed to the Knowledge Base Administrator at the TFACTS Help Desk.
Can I ask for, or contribute articles to, the TFACTS Knowledge Base?
Yes! Just follow the directions available via the link, below:
Who will maintain the TFACTS Knowledge Base?
Initially, the DRC and DCS Help Desk managers will jointly maintain the TFACTS Knowledge Base. The TFACTS Communication Manager is maintaining the Policy and Practice information posted. Upon completion of the Help Desk transition activity, the DCS Help Desk manager will maintain the TFACTS Knowledge Base.
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